What is LTV.ai?

LTV.ai runs AI-driven hyper-personalized & conversational Email / SMS marketing for e-commerce brands.

The AI treats each individual customer as their own unique segment, personalizing every Email / SMS (by contextualizing location, purchases, remembering past feedback & offering tailored product recommendations) and holding natural conversations with customers, to drive repurchases and increase owned channel sales by 13-23%.

Imagine your favorite brand remembering you love the color red because you mentioned it once… or suggesting the perfect birthday gift for your niece before you even started looking. 

That’s what real customer relationships should look like – thoughtful, 1-to-1, and human. That’s what LTV.ai enables.

Why Do Brands Need to Use LTV.ai?

E-commerce brands are under pressure from both ends – rising CAC (Customer Acquisition Costs) and declining LTV (Lifetime Value).

LTV is suffering due to:

  • Repetitive and uninspired marketing campaigns that blend in with competitors, resonating with only 10-20% of their audience.
  • Disconnected email and SMS touchpoints, leading to redundant messaging that causes customer fatigue and declining engagement.

LTV.ai helps brands understand each individual customer and send emails or sms that actually resonate on a 1-to-1 level, resulting in 3x higher revenue per send and a 13-23% increase in owned channel sales.

How Can Flowium Help LTV.ai Brands?

LTV.ai is designed to complement—not replace—a brand’s existing email and SMS efforts. Their approach is lightweight and primarily text-based, which makes it easy to layer on top of a brand’s current marketing strategy.

That’s why a partnership with Flowium makes so much sense. Flowium’s foundational marketing expertise helps ensure brands have a strong baseline strategy, and once that’s in place, LTV.ai can plug in to amplify performance and drive even greater results.

LTV.ai Products and Features 

Main features: 

  • AI driven personalized and conversational Email and SMS marketing – Send hyper-personalized, human-like messages at scale, that leverage location, previous purchases, feedback, conversational insights and more—powered by our AI, designed to resonate.
  • AI driven conversations over Email/SMS – Hold natural, back-and-forth conversations where our AI remembers past preferences—like your customer’s favorite color or gift needs—and builds on them.
  • Segments of 1 – Every customer is treated as their own segment, with messaging tailored to their unique context, behavior, and history.
  • Self-optimization –  AI continuously optimizes send time, coupon usage, copy, visuals, tonality, and more—driving better results with every message.

LTV.ai Pricing

They have 2 pricing models, one for the initial pilot and the other for a post-pilot scenario.  

  • Pilot: $2000 per 100,000 email contacts (with a 10x ROI guarantee) 
  • Post-Pilot: 
    • <500,000 contacts: $1500 per 100,000 email contacts 
    • 500,000+ contacts: $1250 per 100,000 email contacts 
    • 1m+ contacts: $1000 per 100,000 email contacts 

What Results Can Brands Expect with LTV.ai? 

They’ve got 2 north star metrics internally that they’re most proud of: 

Revenue per Send – on average, LTV.ai outperforms the brand’s revenue per send metrics by 3x. If you’re making $0.10 per email, they turn that into $0.30 per email. 

Increase in Owned Channel Sales (email/sms) – on average, LTV.ai increases the brand’s owned channel sales by 13-23%. If you’re making $100M/year from Email and SMS marketing, they add an incremental $13M – $23M to that.